Clear checkpoints from agreement to handoff.

1. Application, agreement, and first invoice

An application is not a purchase and does not reserve production time. WebScale first confirms the package, pages, feature, ownership term, total, responsibilities, exclusions, and any special conditions in a written agreement. The first invoice is 50% of that agreed total and is due within 7 calendar days after it is issued.

Production starts only after all four conditions are satisfied: the agreement is signed, Wix shows the first invoice as Paid, WebScale receives and verifies a complete intake, and WebScale sends written confirmation that production has started. A Processing payment is not a Paid payment. WebScale never asks a customer to send a full card number or bank information by email, form, text, or phone.

2. Standard package scope

Essential, Light Ownership, and Core Ownership include the standard website build: up to five standard pages, one standard lead form, responsive desktop and mobile preparation, foundational on-page SEO, light editing and organization of customer-provided content, two consolidated revision rounds, and launch or handoff after full payment. The agreement controls the exact deliverables.

The displayed Core price includes only one selected standard business feature: either one payment or deposit flow for one service or offer; one booking setup with up to five services, one staff member, one location, and one calendar; one form with up to ten standard fields and one file-upload field; or one store with up to ten products, up to two option groups per product, and one standard shipping setup. Multiple systems, subscriptions, memberships, large catalogs, sensitive-data workflows, custom code, and complex integrations require a separate written quote.

3. Intake and production schedule

Complete intake is due within 7 calendar days after the first payment. The customer must provide accurate business information, decisions, access, and materials the customer owns or has permission to use. WebScale's schedule begins on the written production-start date—not merely when money is paid or a form is submitted.

WebScale targets the first preview within 7–10 business days after production starts. The customer then has 7 calendar days to review the complete preview and send one consolidated response. WebScale targets 3–5 business days for each included revision round. A typical project reaches launch readiness in 15–20 business days from production start when information and feedback arrive on time. Added scope, missing materials, third-party delays, or customer delays extend the schedule.

4. Revisions, approval, and final invoice

Two consolidated revision rounds are included. A revision round is one organized list submitted after reviewing the current preview. New pages, new functionality, a new design direction, or work outside the signed scope requires a written change approval and may change the price or schedule.

Final approval must be written. Silence, inactivity, an expired review deadline, or a payment does not count as approval. Once the customer gives written final approval, the remaining 50% becomes due. The final invoice is due within 7 calendar days. Launch, transfer, domain connection, and editable handoff occur only after Wix shows the final invoice as Paid.

5. Cancellation and refunds

• Before WebScale's written production-start notice, cancellation receives a full refund of the first 50% payment.
• After production starts but before written final approval, the first 50% is earned for reserved capacity and work performed; the second 50% is not owed, and no website, source, plan, domain, or working files are delivered.
• After written final approval, the final 50% is due under the agreement.
• After payment in full, there is no routine change-of-mind refund. WebScale makes the approved launch or handoff available. WebScale will not force publication if the customer gives written instructions not to publish.

WebScale corrects verified billing errors. If WebScale materially fails to perform the signed scope, the customer must give written notice and a reasonable description of the problem. WebScale has 10 business days to cure the failure; if it cannot, WebScale refunds the unearned portion. Any nonwaivable right under applicable law controls. Cancellation and refund requests must be emailed to hello@webscaleagency.com.

6. Inactive projects

Before production, intake is due on day 7. At day 14 without complete intake, WebScale may place the project on hold and release the production slot. At day 30, WebScale may close the unstarted project and refund the first payment in full. A later restart requires a new agreement, current pricing, and a new schedule.

After production starts, feedback is due within 7 calendar days. At day 14 without the required response, WebScale may pause the project and release the slot. At day 30, WebScale may archive the project. The first 50% remains earned, the final invoice is not issued, and no site or account is transferred. One restart within 60 days is allowed without a restart fee, subject to availability; after 60 days, WebScale may re-scope and reprice the work. Silence never counts as approval.

7. Seven-day technical-correction period

For 7 calendar days after public launch, the customer may report a reproducible, in-scope technical error in WebScale's delivered work, such as a broken included link, form action, or responsive-layout defect. If the customer accepts a handoff without public launch, the period starts at accepted handoff. If the customer delays both launch and acceptance, it starts 14 days after WebScale makes handoff available.

WebScale corrects verified in-scope errors. This period is not a new revision round, redesign, content-update service, compatibility guarantee for future third-party changes, or change-of-mind refund period.

8. Wix plans and domains

Essential is a build-only package. After final payment, the customer purchases and maintains the Wix plan and domain needed for launch. For Light and Core Ownership, after approval and final payment WebScale purchases the selected prepaid Wix term and one available standard domain, then transfers the site, plan, and domain to the customer's Wix account.

A standard domain is available, non-premium, and eligible under Wix's voucher rules. WebScale purchases the eligible plan before registering the domain and redeems an available first-year voucher within two months. The voucher does not repeat on renewal or upgrade and is not retroactive. For a two- or three-year package, WebScale covers the later included domain year or years. Premium domains, privacy, business email, paid apps, unusual extensions, transfer fees, and payment-processing charges are separate unless the agreement expressly includes them.

An existing domain may be connected instead of purchasing a new one, but it does not create a cash credit. Registrar locks, transfer restrictions, or outside fees may affect timing and cost. The prepaid Wix term begins when WebScale purchases it, not when the customer accepts transfer.

9. Ownership and transfer acceptance

After full payment, the customer receives the completed website and the ownership rights stated in the agreement. The customer owns the content the customer provided. WebScale retains its pre-existing tools, reusable methods, templates, and know-how. WebScale may show the project in a portfolio only with written permission.

For a Light or Core transfer, WebScale sends the transfer invitation within 3 business days after final payment and completion of the required handoff information. If it is not accepted within 14 days, the project is marked Handoff Pending. If it remains unaccepted for 30 days, WebScale may archive the project as Transfer Not Accepted. Delay does not extend the prepaid Wix/domain term. Future renewal billing belongs to the customer.

10. Website payments and customer accounts

A Wix Payments or other merchant account cannot be transferred with the website. After site transfer, the customer privately connects the customer's own legal identity, bank, tax, and payment information. Money collected through the customer's website goes to the customer's payment-provider account, not WebScale. The customer is responsible for prices, refund policies, taxes, shipping, fulfillment, booking rules, and lawful use of the configured business feature.

11. Payment administration and disputes

Each 50% payment uses a separate secure invoice. WebScale does not automatically recharge the payment method used for the first invoice. No work begins while the first invoice is unpaid, and no handoff occurs while the final invoice is unpaid. Prices are before any tax WebScale is legally required to collect; required tax is shown on the invoice and divided proportionally between the two payments. WebScale does not add late fees under this standard policy.

Approved refunds return to the original payment method. A chargeback or payment dispute pauses work and handoff while records are reviewed. WebScale will not issue a duplicate refund for funds already reversed through a payment dispute and will not disable a customer-owned site after transfer.

12. No business-result guarantee

WebScale does not guarantee search rankings, traffic, leads, sales, revenue, bookings, uninterrupted third-party service, legal compliance, or another business outcome. Foundational SEO and responsive preparation do not replace ongoing marketing, legal advice, accessibility auditing, or operational management.

13. Governing documents and legal rights

The signed agreement controls the customer-specific scope, total, and approved exceptions. This public policy forms part of the standard process when incorporated by that agreement. New Jersey law governs unless nonwaivable law requires otherwise. The parties first provide written notice and attempt in good faith to resolve a dispute; available court and small-claims rights remain intact. Nothing here waives a right that cannot legally be waived.